Gaming is for fun, not stress. 23vip is committed to supporting healthy gaming habits — we're always here with the tools, guidance, and support you need.
At 23vip, we believe gaming should be a source of entertainment — not a source of stress. Responsible gaming isn't just about following rules; it's a mindset that helps you enjoy gaming in a healthy, positive way.
Millions of people in Bangladesh now enjoy online gaming as part of their entertainment. But even good things have limits. When gaming habits spiral out of control, they can take a toll on family life, financial health, and mental well-being.
23vip puts every player's wellbeing first. On this page, you'll find guidance on how to play responsibly, warning signs to watch out for, and where to turn if you need support.
The 23vip responsible gaming program is built on a set of core principles that are reflected in every decision we make and every service we offer:
23vip's responsible gaming policy is developed in line with the standards set by GamCare and the Responsible Gambling Council.
It's not always easy to recognise when a gaming habit has become a problem. If you notice any of the following signs in yourself or someone close to you, it's time to pay attention:
Chasing losses with more bets
Being unable to stop gaming or feeling uneasy when you try
Lying to family or friends about gaming
Neglecting daily tasks or responsibilities to play
Skipping sleep or meals because of gaming
Spending savings or borrowed money on gaming
Feeling bored or irritable when not gaming
Difficulty concentrating at work or school
If you regularly experience 2 or 3 of the above signs, don't wait — contact our support team or complete the self-assessment below.
Answer the following questions honestly. They will help you get a clear picture of your gaming habits. There are no right or wrong answers — this is simply about understanding yourself.
Have you ever spent more than your budget on gaming and felt regret afterwards?
Have you tried to stop gaming but couldn't?
Has gaming caused any issues in your family life or relationships?
Have you ever borrowed money or dipped into savings to fund your gaming?
Do you feel anxious or restless when you're unable to play?
Have you ever lied to family or friends about your gaming?
After a loss, have you placed more bets to try to win that money back?
Has gaming had a negative impact on your work, studies, or health?
Results Analysis: 0–1 "Yes" — Normal. 2–3 "Yes" — Stay cautious and set limits. 4+ "Yes" — Please contact our support team.
23vip provides players with a range of effective tools to manage their own gaming. These tools are completely free and available to use at any time:
Set a maximum deposit amount on a daily, weekly, or monthly basis. Any attempt to exceed the limit will be automatically blocked.
Decide in advance how long each session will last. A reminder or automatic logout will kick in when your set time is up.
Set a loss limit so you can't place any more bets once you've reached it — activate this feature and avoid unnecessary losses.
Regular summaries of your playtime and spending are shown at intervals to keep you grounded in reality.
Take a temporary break ranging from 1 day to 6 weeks. During this period, access to your account will be completely suspended.
For extended breaks, close your account for anywhere from 6 months to permanently — reactivate anytime through support.
To activate these tools, go to Account Settings or contact our live support. Reducing a limit takes effect immediately, while increasing one is subject to a 24-hour waiting period.
The most important part of responsible gaming is smart budget planning. A clear budget lets you enjoy gaming while protecting you from financial stress.
Tips: Use the deposit limit feature on 23vip to set your monthly budget in advance. It's one of the easiest ways to keep your spending in check.
Self-exclusion is a powerful tool that lets you take a break from gaming for a set period or permanently. It's not a sign of weakness — it's a courageous act of self-care.
Once self-exclusion is activated:
Self-exclusion period:
Important: To activate self-exclusion, contact our support team — email: [email protected]. Once activated, it cannot be cancelled before the set period expires.
23vip strictly prohibits anyone under 18 from using the platform. To protect minors, we have the following measures in place:
Tip for parents: Use NetNanny, Qustodio, or your device's built-in parental control features to restrict access to gaming sites.
If you or someone you know is struggling with a gaming problem, please do not try to face it alone. Reaching out for help takes courage, and 23vip is always here for you.
Remember — asking for help is not a weakness; it is the bravest step you can take. Our support team is ready to assist you in a completely judgment-free environment.
Platform features designed to keep your gaming experience safe and enjoyable
Strict age verification during registration and the KYC process ensures that only players aged 18 and above can access the platform.
You can view the full history of your spending, time played, and wins and losses for every session, at any time.
If unusual gaming patterns are detected, you'll be alerted automatically and our support team will reach out.
Every player's situation is different. Our specialist team takes the time to understand your specific needs and helps you take the right steps.
Deposit limits, cooling-off periods, and self-exclusion tools work together to keep your finances protected.
Our support team is specially trained to listen without judgement and help you find the right support.
Every game on 23vip is run safely, transparently, and responsibly. Register today and enjoy a healthier gaming experience.